Terms and Conditions, Privacy and Legal Notice
These terms apply to direct bookings made through chalet-panorama-champery.ch. For bookings via Airbnb or Booking.com, the terms of the respective platform apply in addition.
Last updated: August 2026
1. Contracting party
Landlord and operator of this website:
Eduardo Vaccari
Chemin des Grands-Champs
1874 Champéry, Wallis, Switzerland
E-Mail: info@chalet-panorama-champery.ch
Phone: +41 76 442 83 83
The rental property is the furnished holiday apartment «Chalet Panorama Champéry», a 2.5-room apartment at the address above, for a maximum of four people.
2. Booking and conclusion of contract
A booking request made through the booking window on this website is a binding offer by the guest. The rental agreement comes into effect once the landlord confirms the booking in writing by e-mail.
The guest making the booking must be of legal age and is liable for the obligations of all accompanying persons as for their own.
The apartment may only be occupied by the number of people stated at the time of booking. Subletting or handing the apartment over to third parties is not permitted.
3. Prices and additional costs
All prices are in Swiss francs. The nightly rate varies by season and is shown in the booking window for the selected period.
| Item | Amount |
|---|---|
| Night for 1–2 guests | seasonal, from CHF 150 per night |
| Each additional guest from the 3rd guest | CHF 20 per guest and night |
| Final cleaning, once per stay | CHF 120 |
| Tourist tax | CHF 3 per person and night |
The tourist tax is collected on behalf of the municipality and passed on in full. It is required by law and cannot be waived.
Discounts for longer stays
- From 7 nights: 10 per cent off the nightly rate
- From 14 nights: 15 per cent off the nightly rate
- From 28 nights: 20 per cent off the nightly rate
Discounts are calculated automatically and apply to the nightly rate only, not to cleaning or tourist tax.
4. Payment
The total amount is due upon receipt of the booking confirmation. The available payment methods are shown in the booking window.
If payment is not made on time, the landlord is entitled, after one reminder, to withdraw from the contract and rent the apartment to someone else. The cancellation charges under clause 5 remain payable in that case.
5. Cancellation and early departure
Cancellation is possible at any time and must be made in writing by e-mail. The date of receipt by the landlord is decisive.
| Time of cancellation | Refund |
|---|---|
| More than 30 days before arrival | 100 per cent |
| 30 to 8 days before arrival | 50 per cent |
| 7 days or less before arrival | no refund |
In the event of no-show without cancellation, or early departure, there is no entitlement to a refund.
Recommendation: Taking out travel cancellation insurance is recommended. It usually covers cancellations due to illness, accident or other unforeseen events.
The landlord may withdraw from the contract if the apartment becomes unusable due to force majeure, water or fire damage or a comparable event. In that case, all payments already made will be refunded in full. No further claims arise.
6. Arrival and departure
Check-in is possible from 3 p.m., check-out until 11 a.m. Different times can be arranged on request, provided the occupancy schedule allows it.
Access is via an electronic lock. The access code is provided before arrival and must be kept confidential.
7. House rules
- The apartment is non-smoking. Smoking is prohibited throughout the apartment; smoking on the balcony is permitted.
- Pets are not allowed.
- Quiet hours apply between 10 p.m. and 7 a.m. The house rules of the condominium association must be observed.
- Parties and events are not permitted.
- The apartment must be left tidy, with the fridge emptied and waste disposed of. The actual cleaning is covered by the cleaning fee.
8. Damage, loss and guest liability
The guest takes over the apartment in proper condition. Any defects or damage already present on arrival must be reported to the landlord within 24 hours of arrival. Without a timely report, the apartment is deemed to have been taken over free of defects.
The guest is liable for all damage to the apartment, furnishings and inventory caused by themselves, their fellow travellers or their visitors during the stay. This does not apply to damage from normal wear and tear.
Damage must be reported to the landlord immediately, and at the latest before departure. Anyone who conceals damage is additionally liable for the costs arising from its late discovery, in particular loss of income if the apartment cannot be re-let in time as a result.
The landlord will invoice the cost of repair or replacement based on actual expenditure. In the case of replacement, the current value is reimbursed. The guest has the right to prove that no damage, or less damage, occurred.
Loss of keys or passing the access code to third parties, where this leads to replacement of the locking system, is at the guest's expense.
Note: Damage of this kind is usually covered by private liability insurance. Taking out such insurance is recommended.
9. Landlord liability
The landlord is liable for intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law.
No liability is accepted for items brought by the guest. Temporary failures of electricity, water, heating or internet connection for which the landlord is not responsible do not give rise to any claim for reduction or damages.
Information about mountain railways, opening hours, events and leisure activities in the region is provided without warranty. It does not form part of the rental agreement.
10. Complaints
If defects arise during the stay, the landlord must be informed immediately so that remedy can be provided. If no report is made, no claims can be derived from it.
11. Applicable law and place of jurisdiction
Swiss law applies exclusively. The place of jurisdiction is Champéry, Canton of Valais.
12. Privacy statement
Responsible party
Responsible for processing personal data on this website is Eduardo Vaccari, contact details see clause 1.
Which data is processed
When booking, name, address, e-mail address, telephone number, period of stay and number of guests are collected. This data is required to conclude and carry out the rental agreement.
When visiting the website, the hosting provider processes technical access data, in particular IP address, time of access, page requested and browser used. This data serves secure operation and is not linked to individual persons.
Purpose and legal basis
Processing takes place to fulfil the rental agreement, to account for the tourist tax to the municipality and to comply with statutory retention obligations. The basis is the Swiss Data Protection Act; for guests from the EU additionally the General Data Protection Regulation.
Disclosure to third parties
Personal data is only passed on where necessary for processing or required by law:
- Smoobu GmbH (Berlin, Germany) as provider of the booking and management system
- Stripe for processing card payments
- Cloudflare as hosting and security provider for this website
- Municipality of Champéry for accounting of the tourist tax
- Infomaniak (Geneva, Switzerland) as provider of the e-mail service
No disclosure for advertising purposes takes place. Personal data is not sold.
Retention period
Booking data is retained for the statutory retention period of ten years and deleted thereafter.
Cookies and analytics
This website uses no analytics or advertising cookies. No tracking takes place. The chosen language is stored locally in the browser so that it is retained on the next visit. The Smoobu booking window may set technically necessary cookies.
Rights of the data subject
You have the right to information about the data processed about you, as well as to correction, deletion or restriction of processing. Please contact info@chalet-panorama-champery.ch.
13. Legal notice
Eduardo Vaccari
Chemin des Grands-Champs
1874 Champéry, Wallis, Switzerland
E-Mail: info@chalet-panorama-champery.ch
Phone: +41 76 442 83 83
Responsible for the content of this website is Eduardo Vaccari.
Images: own photographs as well as images of the Dents du Midi region and Portes du Soleil. All rights remain with the respective authors.